FAQ
Hotel Policies
What time is hotel check-in and checkout?
Guests may check in to The Plaza Hotel Pioneer Park at 3:00 p.m. MT. Checkout time is at 12:00 p.m. MT. We will gladly check your luggage pre or post-checkout to allow you the flexibility to explore El Paso without hassle.
What is your smoking policy?
We are a non-smoking hotel. A cleaning fee, starting at $500, will apply if any smoking occurs.
Is The Plaza Hotel Pioneer Park a pet-friendly hotel?
Yes, we allow pets, though a $75 cleaning fee is required. We provide pet beds, bowls, and a keepsake hotel bandana for pets. For more information please click here.
How do I modify or cancel my reservation?
Please click here to Modify or Cancel a reservation.
What are the requirements for travelers from Mexico?
Estamos emocionados de darle la bienvenida a nuestros vecinos internacionales México y otro países. Para mantenerse informado de los requirentes y restricciones cuando se trata de viajar de México a los Estados Unidos, por favor visita el sitio web de Visit El Paso para mas información.
Facilities and Services
Do you have a shuttle service from the airport?
No, we do not offer an airport shuttle. However, we recommend that our guests opt for on-demand car services such as Lyft or Uber. Our team is also happy to help arrange a private car service, with prices starting at $90.
What are the options for hotel parking?
Valet parking is available at The Plaza Hotel Pioneer Park Hotel. The fee is $30 + tax for overnight parking, with unlimited in and out access.
Does the hotel have facilities for business travelers?
The Plaza Hotel Pioneer Park does not offer a business center. However, our guest services team will gladly assist you with your minor printing needs, and we provide complimentary Wi-Fi throughout the property.
Does the hotel have a fitness center?
The Plaza Hotel Pioneer Park offers an expansive fitness studio, located on the lower lobby level.
It features two Peloton bikes with LIVE classes, one Mirror with a multitude of LIVE and on-demand classes, Gym Rax modular bays with multilingual virtual classes by master trainers, two TechnoGym elliptical machines, three TechnoGym treadmills, and free weights.
Towels, yoga mats, complimentary headphones, and water are also available.
Fitness center access is available for guest use only.
Dining
What restaurants do you have on property?
The Plaza Hotel Pioneer Park will invigorate your senses at our two restaurants and bars, both under the direction of Chef Lawrence Acosta. On the lobby level, you’ll find Ámbar Restaurante, featuring wood-fired modern Mexican cuisine and the largest and rarest agave spirit collection in Texas. For reservations and information, click here.
Ready to experience El Paso's highest open-air rooftop bar? La Perla is available with a reservation from Wednesday - Sunday, 5 p.m. - 12 a.m. For reservations and information, click here.
Does the hotel have in-room dining?
Yes, The Plaza Hotel Pioneer Park offers in-room dining from 7 a.m. to 11 p.m.