Accessibility
The Plaza Hotel Pioneer Park (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.
We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.
Digital Accessibility Compliance Guidelines and Goals
We follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities. In accordance with WCAG 2.1 AA-Level Compliance, our website strives to meet four core principles known by the acronym POUR.
Perceivable. This includes providing alternatives to non-text content and alternatives to time-based media.
Operable. We ensure the website is compatible with users’ browsing methods.
Understandable. Our content and information on all amenities are provided in a clear, concise way that avoids ambiguity.
Robust. A wide range of technologies can be used to access our site content.
Continuous Digital Monitoring
Our site undergoes real-time monitoring and scans to detect any accessibility errors that may arise due to the addition of updated content or website code. The site is continually evaluated using accessibility monitoring tools and assistive technology.
Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time.
We welcome feedback
If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at wjonas@plazahotelelpaso.com with a description of the issue you encountered and your contact information. Your experience matters to us.
The Plaza Hotel Pioneer Park website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities, and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter, and Instagram.
Accessible Features and Amenities
The Plaza Hotel Pioneer Park is compliant with the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.
Property Features
Accessible public entrances include Exit 2 automatic ADA door width 36”, Exit 3 ADA door width 36”, Exit 4 automatic ADA door width 90”, Exit 5 width 70”.
Accessible registration desk with height of 34”.
The registration desk has an accessible surface accessible to guests in a wheelchair.
Accessible route from the public entrance and rooms to the registration area.
Accessible elevator with braille instructions. Height of the highest button in the elevator is 46”.
Accessible route to the elevator from the public entrance, registration desk and rooms.
Accessible emergency exit with door width of 36”.
Accessible public restroom.
Accessible concierge desk (same as registration desk).
Accessible route from parking area to the main entrance.
Space to accommodate accessible vehicles.
The property does have a TTY for guest use.
Visual and audible alarms for smoke, fire and emergency.
Guest room televisions have closed captioning or closed captioning decoders are provided.
Braille signage throughout the property.
Accessible food and beverage outlets:
Ambar opens to a width of 36”.
Accessible route to accessible food and beverage outlets from the public entrance and rooms.
All accessible meeting and event facilities doors open to a width of 72”.
Accessible route to all meeting and event facilities from the public entrance and rooms.
Fitness center with door width of 36”.
Accessible route to fitness center from the public entrance and rooms.
Accessible guest rooms
Classic King ADA
Entrance door width of 36"
Bathroom door width of 36”
One king bed
Roll-in shower
Accessible Room Features
Accessible route from public entrance and registration area to accessible rooms.
Standard rooms have entrance door widths of 36”.
From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on The Plaza Hotel Pioneer Park website. The hotel is not responsible for any third-party content on the website.